Returns and Exchanges
At WinterthurStore our goal is to make sure you're completely satisfied with every purchase. If, for any reason, you are not satisfied with one of our products, please use one of our hassle-free return or exchange methods outlined below.
We want to make your return or exchange as easy as possible.
Please click on the links below to learn more.
For the fastest service, call Customer Service at 1.800.448.3883 x4792 to request a Fast Exchange. We'll immediately place your new order and charge your credit card. Your replacement item usually ships the following day. We pay the shipping and handling.
While you await your replacement item, repackage your return merchandise carefully and include original packing slip. Once we receive your return, we'll credit you for the cost of the original item less the return shipping fee of $6.95.
Returns or Exchanges by Mail
If you are unhappy with your purchase for any reason, simply return it, unused in the original packaging. Call our Customer Service at 1.800.448.3883 x 4792, Monday-Friday 9:00am-4:00pm EST. to arrange for shipping.
If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, we'll deduct the $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the return merchandise.
Please ship your return to:
WinterthurStore Returns Department
5105 Kennett Pike
Winterthur, DE 19735
Returning Large Items Delivered by Common Carrier
Before signing the bill of lading: Please inspect your merchandise presented by the trucking company. If there is obvious damage to the merchandise, please document this damage on the bill of lading before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.
During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1.800.448.3883 x4792, Monday-Friday 9:00am-4:00pm EST to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.
After you have accepted delivery: If you discover a problem, call us at 1.800.448.3883 x4792, Monday-Friday 9:00am-4:00pm EST. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we'll arrange for it to be picked up by a freight company.
We carry replacement parts for many of the items we carry and can often help with replacement parts for a nominal fee. Please call 1.800.448.3883 x4792 Monday-Friday, 9:00am-4:00pm EST for assistance.
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